Privacy Policy

1. Introduction

Helping Healthy LLC ("Helping Healthy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal information when you use our website, SMS service, and otherwise interact with our Service. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

We only collect information that is reasonably necessary to provide and improve our Service:

• Personal Information: This includes your name, phone number, date of birth, and sex.
• Wellness and Coaching Data: This may include general wellness history, wellness goals, exercise limitations, and wellness preferences. Please be mindful not to provide highly sensitive personal data or specific medical diagnoses. We are not equipped to handle or secure such data, and it is not necessary for our coaching services.
• Payment Information: Payment processing is handled by our secure third-party payment processor. We only store minimal transaction data for subscription management purposes (e.g., subscription status, plan type, transaction dates), but do not directly store your full credit card or bank account details.
• SMS Communications: We retain records of SMS communications between you and our Service, which includes both sent and received messages.
• Platform Usage Data: We collect data regarding your interactions with our website and Service, such as workout views, workout completions, assessments, and other platform interactions.
• Log Data and Device Information: When you access our website, our servers automatically record certain information ("log data"). This log data may include your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information, search terms, and cookie information.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Personalize the Service: To deliver personalized health coaching, including customized workouts and wellness guidance, and to provide SMS-based support and communication.
• Subscription Management and Billing: To manage your subscription, process payments, and send billing-related notifications.
• Service Improvement and Internal Operations: To analyze Service usage patterns, troubleshoot problems, improve the Service's functionality and content, and for other internal business purposes.
• Research and Development: To use aggregated and anonymized data for research, development, and improvement of our Service offerings. In such cases, data will be used in a de-identified form and will not be linked back to you personally.
• Communication: To communicate with you regarding your account, provide updates about the Service, and respond to your inquiries.
• Legal Compliance and Protection: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights, property, or safety, and that of our users or others.

We do not sell your personal information to third parties. We do not use your personal information for targeted advertising.

4. Disclosure of Your Information

We share your personal information with third parties only in the following limited circumstances:

• Service Providers: We engage third-party service providers to assist us in delivering the Service, such as our SMS communication provider and our payment processor. These service providers have access to personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Specifically:
  • SMS Provider: We utilize a third-party SMS provider for the delivery of SMS messages. Information necessary for SMS delivery (e.g., phone number, message content) is shared with this provider.
  • Payment Processor: We use a third-party payment processor to securely handle payment transactions. When you make payments, you are providing payment information directly to our payment processor, and they process the payment. We receive limited transaction details but not your full payment information.
• Legal Compliance and Law Enforcement: We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation; (b) protect and defend our rights or property; (c) prevent fraud or illegal activity; (d) protect the personal safety of users of the Service or the public; or (e) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of company assets, bankruptcy, or similar event, personal information may be transferred or disclosed as part of that transaction. You will be notified via notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Except as described in this Privacy Policy, we will not share your personal information with any other third parties.

5. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include restricted access controls and secure infrastructure. However, please understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices and account. If you believe your account security has been breached, please notify us immediately.

6. Your Rights Regarding Your Information

You can access and review certain personal information directly through our website application or by reviewing your SMS message history on your device.

Access, Correction, and Deletion: You may request to access, correct, or delete certain personal information we hold about you. To make such requests, please contact us with a detailed description of your request, including your name and phone number. We will respond to your request within 30 days of receipt, subject to applicable legal requirements and limitations. Please note that we may need to retain certain information for legal compliance, to provide you with the Service, or for other legitimate business purposes as permitted or required by applicable law.

Data Retention: We retain your personal information for as long as necessary to provide you with the Service, to support ongoing Service improvement and development, to comply with legal obligations, resolve disputes, and enforce our agreements. While our current practice is to retain data indefinitely for these purposes, we will review and update our data retention policy as needed to comply with evolving legal and regulatory requirements and best practices.

Your Privacy Rights under Applicable Laws: Depending on your jurisdiction, you may have additional rights under applicable privacy laws, such as the right to object to processing, the right to restrict processing, the right to data portability, and the right to lodge a complaint with a supervisory authority. To exercise these rights, please contact us .

California Residents: If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what categories and specific pieces of personal information we collect, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. We do not sell your personal information. For more information or to exercise your CCPA rights, please contact us .

7. Location and Age Restrictions

The Service is intended for use by residents of the United States who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. We reserve the right to terminate accounts of users who do not meet these eligibility criteria.

8. International Data Transfers

Your personal information may be processed in the United States, where we are based, and potentially in other countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country. By using the Service and providing us with your information, you consent to the transfer to, and processing of your information in, the United States and these other countries. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy, regardless of where it is processed.

9. Links to Other Websites

Our website and Service may contain links to third-party websites or services that are not owned or controlled by Helping Healthy. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third-party websites and services before providing your personal information to them. We are not responsible for the privacy practices of any third-party websites or services linked to or from our Service.